Mobile captured Video not playing on server

Media Issues And Solutions


Error Description:.

We are enable to connect to the content that you are requested.We are apologise for the inconvenience.


Solution:.

MP4 videos require a MIME type on your server to play properly
If MP4 videos do not display when your Articulate content is hosted on a server, it's likely that the server is not configured to play these files.
Some servers do not have an associated MIME type to support MP4 files. To correct this issue, add an MP4 MIME type to your server. Here's how:

1. Right-click the site in IIS and select Properties.
2. Select the HTTP Headers Tab.
3. Select File Types.
4. Under the MIME Map section, select New Type.
5. Type ".mp4" as the associated extension and "video/mpeg" as the content type.
6. Click OK.

Your MP4 movies should now play when viewed from the server. If you use a hosting company to host your files, it's best to check with them about adding MP4 as a supported MIME type.